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How do I book my event?Explore Options: Whether you're looking for soft play, bounce houses, ball pits or more. We have it all. Take a look around and start planning your next marshmallow filled event. We offer custom options too! Booking Form: So you found what you were looking for and want to book your marshmallow land. Send us a booking request and we'll take it from there. Sign Proposal: We got your booking request! We'll reach out to you within 24 hrs with your contract and to confirm all the details. We cannot wait to celebrate with you! Cross "book soft play" off your to-do list!: Once you've confirmed all the details, we'll take care of the rest. ​Look out for a few emails from us with what to expect ahead of your event.
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What’s your cancellation policy?To lock in your date: - 30% percent deposit (non refundable) - Signed agreement To confirm your booking: - Full payment due no later than seven (7) days before your event. Failure to complete the payment may lead to the cancellation of the event. - If you cancel at least ten (10) days before the event, we'll provide a credit for a future reservation within twelve (12) months. - All payments are non-refundable. Please read your contract carefully to make sure that you understand our weather policy. We appreciate your understanding and look forward to making your event truly special!
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What if it rains? What's the weather policy?For all outdoor events, we kindly ask that you have an indoor plan just in case, Florida's weather is notoriously unpredictable, especially during the summer months. We'll keep a close eye on the weather forecast on the day of your event. If the prediction calls for a 60% (45% during storm season) or greater chance of rain, we may need to reschedule your rental – unless you have an indoor plan that can save the marshmallow day! While deposits and payments are nonrefundable, we'll keep your payment as a marshmallow credit for a future date within one year from the date of your booking.
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Is delivery, set up and break down included?Delivery fee will be calculated at time of booking to helps us cover costs incurred to make your event happen.
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Can you set up on any surface?Not quite! but we're quite the versatile marshmallow team! We can work our magic on grass, turf, concrete, tile, cement, and even other hard floors. However, we will not set up on gravel, dirt, sand or uneven surfaces as it could harm our treasured equipment.
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How far in advance should I book my event?To secure your spot in our marshmallow diary, we recommend booking as soon as you can! All it takes is a 30% deposit at the time of booking to make your marshmallow dreams come true.
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How often is the equipment cleaned?Our equipment is treated to a marshmallow spa day after every adventure! We never double-book our charming equipment on the same day to make sure we have plenty of time to clean and disinfect everything before our next event.
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What is a soft play land?Soft play lands are where squishy foam castles rise up from bouncy floors, where giggles echo through tunnels of cushiony delight, and where slides spiral down into fluffy clouds of joy. It's a whimsical wonderland where tiny adventurers can explore and climb with their imaginations soaring as high as the blue sky. In this cozy haven, every leap, skip, and tumble is met with laughter and endless fun, making it the ultimate playground paradise for little ones to explore and unleash their boundless energy.
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How long is the rental period?You're in for 5 hours of marshmallow-filled fun! Should you need the equipment for longer, we'll do our marshmallow best to accommodate you for an extra fee. Just remember to request this before the event begins. The clock doesn't start until everything is set up and ready for magical adventures!
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Are balloons included?We have a delightful array of add-ons to make your event even more magical! You can choose from balloon garlands, vinyl decals, custom t-shirts, and more to add that extra sprinkle of enchantment to your reservation. Just be sure to select these when booking your event or let us know!
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Do you offer attendants?Absolutely! Some venues and parks may require an attendant, and we're here to make it happen. Let us know if you'll be needing one at the time of booking. Our attendants are only there to ensure the equipment is being taken care of and everyone follows the rules and plays safely. Just remember, parents or guardians are still responsible for supervising their little ones at all times. Attendants are not there to look after the children. We can't wait to make your event as sweet as a marshmallow's dream!
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What kind of add-ons do you offer?We love to sprinkle more magic on every event! Currently, we offer the following enchanting add-ons: Extra hoppers Bounce castles Vinyl decals Balloon garlands Custom T-shirts Attendant
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